Three cheers for Argos Direct
Dec. 24th, 2005 10:11 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
frostfoxCustomer service above and beyond the call of duty.
I bought a new washing machine last January, it has a leak.
Every morning there is a small but significant little puddle on the tiles in the kitchen.
So I called their service line, booked a visit for next week when I'm off work and they said I needed to show the engineer my receipt to prove it's still in warranty. No problemo, thinks I.
Wrong.
I turned the bureau upside down looking for the reciept.
I even found the fifteen year old one from the last machine but not the one for the current machine.
I couldn't even recall who I'd bought it off, complicated by me buying it off Mum and my joint card for which I don't get bank statements, she does, and for which I don't have internet banking, I now do.
So I had a trip into town to the bank, they found the January statement, bought it from Argos Direct, hence no reciept (possible I printed an order confirmation out but I never found that and it might have been thrown away, it doesn't have the importance of a receipt in my mental in-box).
I tried to log into the Argos Direct webpage but for some reason it didn't love me or my password so I emailed their help team.
Who e-mailed me back this morning with the order number and a phone line to call.
So I did and a nice young lady in the depths of Essex somewhere is posting me a VAT invoice today.
Service call is logged for Friday am so as long as that bit of paper arrives (and I have every faith in her!) we should be sorted. My money is on a stray sock.
So big cheers for Argos Direct customer service team for saving my bacon.
FF and they all lived happily ever after.
I bought a new washing machine last January, it has a leak.
Every morning there is a small but significant little puddle on the tiles in the kitchen.
So I called their service line, booked a visit for next week when I'm off work and they said I needed to show the engineer my receipt to prove it's still in warranty. No problemo, thinks I.
Wrong.
I turned the bureau upside down looking for the reciept.
I even found the fifteen year old one from the last machine but not the one for the current machine.
I couldn't even recall who I'd bought it off, complicated by me buying it off Mum and my joint card for which I don't get bank statements, she does, and for which I don't have internet banking, I now do.
So I had a trip into town to the bank, they found the January statement, bought it from Argos Direct, hence no reciept (possible I printed an order confirmation out but I never found that and it might have been thrown away, it doesn't have the importance of a receipt in my mental in-box).
I tried to log into the Argos Direct webpage but for some reason it didn't love me or my password so I emailed their help team.
Who e-mailed me back this morning with the order number and a phone line to call.
So I did and a nice young lady in the depths of Essex somewhere is posting me a VAT invoice today.
Service call is logged for Friday am so as long as that bit of paper arrives (and I have every faith in her!) we should be sorted. My money is on a stray sock.
So big cheers for Argos Direct customer service team for saving my bacon.
FF and they all lived happily ever after.
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no subject
Date: 2005-12-24 11:06 am (UTC)no subject
Date: 2005-12-24 12:27 pm (UTC)Happy Holidays Foxy! ((((*mwa*))))
Deeds xx
no subject
Date: 2005-12-24 12:59 pm (UTC)I do too, Seshat. We rely on them so much, don't we?! I hope to be taking delivery of a Tumble Dryer on Wednesday. For the past 4-6 weeks I've been hanging clothes over a clothes horse and pointing the electric heater at them in the hope I can have enough clean clothes for the next few days. Curse my lack of both garden and central heating.
no subject
Date: 2005-12-24 12:59 pm (UTC)no subject
Date: 2005-12-24 01:34 pm (UTC)All I have to do is vac the living room then schlepp myself, stew, pressies and everything over to Annie's.
Might fit a quick shower in there, just going to load the car so I can see the living room floor if I'm going to vac it.
Have a nice Christmas, I might get on line tomorrow, Annie has broadband but not wireless, sulk, so even though I will take the iBook (never know when I might need to read some THING or something) I will be able to get on line via the horrors of AOL (shudder).
FF
no subject
Date: 2005-12-24 01:34 pm (UTC)Don't do anyone I wouldn't...
FF
no subject
Date: 2005-12-24 01:55 pm (UTC)Deeds xx
no subject
Date: 2005-12-24 01:56 pm (UTC)Deeds xx
no subject
Date: 2005-12-24 02:19 pm (UTC)no subject
Date: 2005-12-24 02:19 pm (UTC)no subject
Date: 2005-12-24 02:56 pm (UTC)>wink<
FF